If you live in a supported scheme, your service charge may include an amount to cover staff employed at the scheme, such as support workers, or costs associated with maintaining communal areas, such as gardens, laundry rooms and shared lounges.

Here are some of the common services that may be included in your service charge:

  • Communal cleaning/caretaking
  • Utility bills
  • Waste removal
  • Window cleaning
  • Gardening and grounds maintenance
  • Fire fighting equipment servicing
  • Pest control
  • Furniture and white goods
  • Periodic redecoration
  • CCTV
  • Alarm systems, maintenance and repair
  • Entryphone, i.e. the cost of maintaining and repairing entry phone systems to a block
  • Management fee, which is a flat fee charged on a per unit basis and covers staff costs and overheads for preparing service charge estimates and accounts
  • Ineligible support costs
  • Lighting, i.e. block or estate costs which include replacement of any lightbulbs in the communal areas
  • Buildings insurance: As a leaseholder, we’re responsible for insuring buildings on behalf of service users against risks such as fire and flood. Service users contribute to this via their rent. Please note you’re responsible for insuring your contents and we strongly advise you to arrange your own contents insurance policy

Complaints

Recovery First Housing CIC takes complaints seriously. In the unfortunate event a complaint is made we view this as an opportunity to learn and improve, as well as a chance to put things right for the person [or organisation] that has made the complaint.

Our policy is:

  • To provide an accessible, clear, and fair complaints procedure
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at Recovery First Housing CIC knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

Complaints can be made by phone to 01702 338706, by email to complaints@recoveryfirsthousing.co.uk, or by completing and submitting the form on the ‘Contact Us’ page.

Our past residents

See what some of our previous residents had to say about our team and the services we provided.

It’s been an incredible experience for me here. From day one, when I was a fearful, timid man, to now, where I have been learning how to alter my life, I have come a long way. I’ve grown as a person as a result of my work with Recovery First Housing. I’m confident in myself and I’m the happiest I’ve been in a long time.

Jonathan, Our past resident

Without a doubt, the most crucial two years of my life has been so much easier with the help of Recovery First Housing CIC. The practitioners and support staff have all been outstanding. I had no idea empathy and understanding could be at such a high level, especially from strangers. They’ve gone from being my guides, to my friends.

Marcus, Our past resident

I went in with no idea what to anticipate, no idea who I’d be with, and no idea where I’d be heading. What I discovered was a network of people who shared the same condition as me – addiction. We learned together, became friends together, and discovered ourselves during our time together, all the while being helped by Recovery First Housing CIC and their programme.

Amy, Our past resident

Contacting Recovery First Housing CIC may have saved both my life and my marriage. I’ll be eternally grateful for the tools and knowledge they’ve given me to help me get on top of my addictions.

Ian, Our past resident


There’s nothing wrong with
reaching out for help

“All we need is somewhere to live, something to do and someone to love”